Systems Support Specialist
Date: January 18, 2023
Location: Information Technology - Main Library
Hours: Full-Time (37.5 hours), including evening and weekend hours, not job-share eligible
Salary: Grade 14, $26.85/hour, (Non-Exempt)
About the Library
Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.
We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System.
Duties & Responsibilities:
The ASCPL is hiring a Systems Support Specialist to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life. The Systems Support Specialist:
- Operates and maintains the Library’s automation and telecommunications systems.
- Deploys and configures images and software.
- Performs daily monitoring routines.
- Installs and maintains computer hardware and software, server, and communication equipment repair and diagnostics.
- Provides system and computer technical assistance and training to employees. Develops training and procedural manuals.
- Evaluates, makes recommendations for, and purchases computer hardware and software.
- Writes automation scripts, primarily in PowerShell.
- Develops and installs automation networks.
- Performs routine system backups.
- Develops Automation Policy and Procedures for Information Technology and Library employees.
- Works with external technical personnel in support of the Library servers and telecommunications equipment.
- Prepares requisition for purchase of automated equipment and software.
- Functions as the next-level escalation tier to the System Support Technicians for help desk support.
- Prepares and distributes reports.
- Performs other duties as assigned
Required Knowledge, Skills & Abilities
Required: Associate’s degree in Computer Science or a related field. Knowledge of desktop operating systems including Windows OS, Linux, Mac OS, Mobile OS, and Server OS. Knowledge of relevant software applications computer hardware, and peripheral equipment. Knowledge of diagnostic utilities. Knowledge of Microsoft 365 and Active Directory Domain Services. Skill in customer service. Ability to troubleshoot information technology problems. Understanding of the principles of intellectual freedom. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. A valid driver's license, automobile insurance, and reliable personal transportation. Criminal background and education verification.
Preferred: Bachelor’s degree in Computer Science or a related field. Two to five or more years of relevant experience. CompTIA Security+ or similar.
Application Deadline
Open until filled (preference given to candidates who apply within the first two weeks)
For consideration, applicants must either submit a resume including salary history and a cover letter indicating previous applicable experience and training or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or should be mailed to:
Human Resources
Akron-Summit County Public Library
60 South High Street
Akron, OH 44326-0001
