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2018 Annual Report



  • 4Bicycles

    Four bicycles were installed at our Maple Valley Branch Library, which was designated as a Summit Bike Share station. The program is a collaboration of the Ohio & Erie Canalway, Summit County Public Health, and Summit Cycling Center.

  • ShortStory

    We installed Short Story Dispensers at the Akron-Canton Airport, Akron Children’s Hospital, and the Robert Pfaff Metro RTA Transit Center, thanks to a grant from the Knight Foundation through the Public Library Association.


  • MBS

    Registration for our Mind, Body & Sole summer reading program was UP 20% over 2017, with 10,108 adults, teens, and children participating.

  • Streaming graphic illustration

    We expanded our digital collection with four new streaming video services: Acorn TV, Kanopy, Indie Flix, and Quello


  • staff

    Thanks to a partnership with KultureCity, our library was the first library system in the USA to become certified sensoryinclusive. Almost 400 library staff were trained as part of the new initiative.

  • PaintPalette

    In partnership with the Akron Art Museum, the Akron Art Library launched. It is a collection of 27 original paintings, prints, photographs, and mixed-media created by local, regional, and international artists.


  • 41KitchenTools

    We added 41 kitchen tools to our catalog of items, expanding our “Library of Things” collections.

  • 18Location

    Springfield-Lakemore Branch Library, our 18th branch location, opened in February.


After a year of research and discussions that included a community survey, committee meetings, conversations with library trustees and key community leaders, and staff input, we finalized a strategic plan that will guide the Library’s work over the next three years.

Our Library Board of Trustees adopted five strategic areas of focus as part of the strategic plan.

Culture and Human Capital: Foster a culture and work environment that engages, develops, and inspires our staff

Operational Excellence: Demonstrate operational excellence in the delivery of our services

Collections, Programs, and Services: Advance literacy, workforce development, life enrichment, and lifelong learning through our relevant collections, programs, and services

Marketing: Leverage, promote, and consistently demonstrate the value of our Library to our communities

Outreach and Community Engagement: Deliver exceptional and highly valued outreach and community engagement


As part of the strategic planning process, we revised our Core Values and developed a customer experience statement, aka the “Library Promise.”

The Library Promise

Each and every customer will experience exceptional and personalized customer service.


Library Core Values

Excellence - Operating with the highest level of integrity and accountability and demonstrating excellence in all we do

Service - Providing innovative service that is kind, welcoming, and equitable for our customers and co-workers

Learning - Engaging those we serve in lifelong learning and individual enrichment to foster community well-being

Diversity and Inclusion - Creating a library environment that respects and values human diversity, offers access to resources that present multiple views and provides inclusive opportunities for all

Library Statistics 2018 
Population of legal service area: 377,588
Visits to Library facilities: nearly 2.2 million
Registered borrowers: 318,163
Program/Meeting attendance: 400,351
Items available: 2.4 million
Items borrowed: nearly 4.6 million
Computer Access 
Public Internet computers: 553
Computer logins / WiFi connections: nearly 1.4 million
Uses of Library mobile app: 4.3 million
State Public Library Fund $12,099,473
Local Levy $14,899,557
Fines & Fees $450,167
Interest Earnings $132,587
Contributions, Gifts, and Donations $14,171
Other Revenue $133,479
Total Revenue $27,729,434
Salaries and Benefits $17,094,813
Supplies $640,039
Purchased and Contracted Services $5,171,281
Library Materials and Information $3,802,934
Capital Outlay $746,261
Other Expenditures $205,516
Total Expenditures $27,660,844

Previous Annual Reports

2017 Annual Report