Customer Behavior Guidelines

Behavior Which May Result In Being Asked To Leave The Library:

1. Failure to abide by the Library’s physical distancing requirements
2. Failure to wear a safety face covering when required
3. Abusive or menacing language.
4. Physical, sexual, or verbal harassment of an individual, public or staff. This includes harassment through the Internet or other computer resources.
5. Unreasonable, intentional noise which affects the ability to function of those individuals working in the area
6. Taunting, following, stalking, provoking, or challenging an individual
7. Fighting or wrestling
8. Threatening harm to persons or property
9. Hindering, impeding, or preventing the movement of an individual into, out of, or about a library facility or vehicle
10. Unauthorized possession or mutilation of library materials
11. Unauthorized possession or mutilation of an individual’s personal property
12. Exhibiting unacceptable behavior that indicates an individual is under the influence of alcohol, beer, or any controlled substance
13. Selling, purchasing, or offering for purchase any item or service while on library property or library vehicles
14. Destruction, mutilation, or damaging of library property, facilities, or vehicles
15. Failure to wear shoes
16. Any other act(s) not covered above which threaten an individual, public or staff, library property, library materials, library facilities, and library vehicles
17. Any illegal act
18. Trespassing in a non-public area of any library facility

Behavior For Which An Individual May Be Warned As Inappropriate - One Or More Warnings May Result In Being Asked To Leave:

1. Sleeping
2. Eating and/or drinking except at a library-sponsored event
3. Smoking
4. Selling, purchasing, or offering to sell products to any individual
5. Panhandling
6. Horseplay on an escalator, elevator, or stairway
7. Use of public restrooms or library facilities for bathing or laundering purposes
8. Photographing, filming, or video- or audio-recording that invades the privacy of persons in the Library or disrupts or interferes with the operations or functions of the Library.

Behavior For Which No Action Will Be Taken:

1. Staring into space or at an individual
2. Playing chess, checkers, cards, or other games, which do not hinder library operations and in which no gambling takes place
3. Personal hygiene
4. Quiet talking

Adopted by the Board of Trustees on September 29, 2022