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Public Service Assistant II

Date: October 11, 2021
Location: Circulation Department - Main Library
Hours: 2 Part-Time (22.5 hours), including evening and weekend hours
Salary: Grade 7,  $14.21/hour (Non-Exempt)

About the Library:

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset that provides resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.  We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We seek a Public Service Assistant to work collaboratively within the Circulation team and with the ASCPL system as a whole while exhibiting the ASCPL Core Values of Excellence, Service, Learning, and Diversity and Inclusion.  The position is based at our Main Library location close to a variety of dining and shopping options.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

Duties & Responsibilities:

Charges and discharges library materials in accordance with established routines. provides basic reference services. Provides services to special populations, including card registration and rehabilitation at community tablesits. Maintains circulation records.  Performs opening and closing routines.  Performs delivery and sorting routines and transiting new materials.  Registers and mails welcome packets to new borrowers.  Assists in resolving customer disputes regarding their circulation record.  Processes holds, packs, unpacks and processes SearchOhio/OhioLINK material. Performs other duties as assigned.

Required Knowledge, Skills & Abilities:

Required: Good customer relation skills, including experience with difficult and demanding customers. Record-keeping ability.  Ability to perform simple PC tasks with reasonable speed and accuracy.  Ability to handle delivery bags; push book carts loaded with materials and stand for extended periods of time with or without reasonable accommodation.  Customer service experience.  Completion of two years of college.

Preferred: Previous library work experience and possession of a bachelor’s degree. 

Application Deadline:

Open until filled (preference given to candidates who apply within the first two weeks)

For consideration, applicants must either submit a resume or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or should be mailed to:

Human Resources
Akron-Summit County Public Library
60 South High Street
Akron, OH 44326-0001


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