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Public Service Assistant II

Date: December 18, 2022
 Business, Government & Science, Main Library 
Hours: Part-time (22.5 hours), including evening and weekend hours; not job-share eligible
Salary: Grade 7, $14.64/hour, non-exempt

About the Library

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset.  We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

Duties & Responsibilities:

The ASCPL is hiring a Public Service Assistant II (PSA II) in our Business, Government & Science agency to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.

We’re looking for someone who will consistently represent the Library and its services in a positive manner and adhere to established customer service guidelines and procedures, greeting customers in a friendly and accessible manner.  The PSA II advises and helps customers with the selection and use of library materials and information; helps customers use library technology, offering instruction when necessary; understands, analyzes, and helps with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help; covers additional service points as needed; inputs data in the library database; performs clerical routines; and interprets the Library’s policies and procedures to the public in a customer-responsive manner.  At least 75% of the workday is spent staffing the public service desk.

Required Knowledge, Skills & Abilities

Required:  At a minimum, the completion two years of college.  Customer service experience.  Obtain Consumer Health Information Specialization from the Medical Library Association within one year after start date. Demonstrated knowledge of office terminology, procedures, and equipment and ability to operate variety of standard office equipment.  Ability to lift record storage boxes and push book trucks loaded with materials with or without reasonable accommodation.

Preferred:  Possession of a bachelor’s degree.  Library work experience.

Application Deadline

Open until filled (preference given to candidates who apply within the first two weeks)

For consideration, applicants must either submit a resume including salary history and a cover letter indicating previous applicable experience and training or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or should be mailed to:

Human Resources
Akron-Summit County Public Library
60 South High Street
Akron, OH 44326-0001


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