The Library is temporarily closed until further notice. Get an online library card now.
Read More
  • Twitter

    BE COUNTED!
    2020 CENSUS

    Respond to Census 2020! It takes just 10 minutes online, but will affect you and the state of Ohio for the next 10 years.

    Census 2020 graphic
  • Twitter

    VIRTUAL
    STORY TIMES

    Our children's librarians are recording story times from home during the library closure that you can watch on Facebook!

    Virtual Story Time graphic
  • Twitter

    1000 BOOKS BEFORE
    KINDERGARTEN

    Build early literacy skills, help your child develop the all-important love of reading, and create lasting memories.

    1000 Books Before Kindergarden graphic
  • Twitter

    JOIN THE
    GLOBAL BOOK CLUB

    Connect with readers around the world to enjoy the same ebook at the same time without any wait lists or holds.

    Big Library Read graphic

NEW & NOTABLE

Browse bestsellers, movies, music and other titles just added to the library catalog! Formerly known as “Featured Item Lists”.

New & Notable

OPR graphic

DIGITAL MEDIA

Borrow free TV shows, movies, ebooks, audiobooks, comics, and music with your ASCPL library card.

Digital Media

Census Partnership Web Badge

Latest Library Tweet

COVID-19 Information

For the latest information about the Coronavirus (COVID-19), the Library recommends these reliable online resources:
Summit County Public Health
Ohio Department of Health
US Center for Disease Control
World Health Organization

OnlineChat

Locations & Hours


main library

Main Library

60 South High Street, Akron, Ohio 44326
330.643.9000

Monday: 10 am - 8 pm
Tuesday: 10 am - 8 pm
Wednesday: 10 am - 8 pm
Thursday: 10 am - 8 pm
Friday: 10 am - 6 pm
Saturday: 10 am - 5 pm
Sunday: 1 pm - 5 pm

Drive-Up Window closes ten minutes before the building closes for the day

Visit the Main Library Page

Systems Support Technician

Date: August 26, 2019
Location:
Main Library - Information Technology Department
Hours: Full-Time (37.5 hours), including evening and weekend hours
Salary: Grade 9, $17.46/hour - Non-Exempt

Responsibilities:

Responsibilities include supporting the Library’s end-users in diagnosing & resolving simple hardware and software issues involving internet connectivity, email, phones, printers, copiers, Office Suite, library software, and more; delivers service and support including, but not limited to, resolving username and password problems, uninstalling and reinstalling software applications, verifying proper hardware and software set up, power cycling equipment, and troubleshooting email issues for end-users by phone and via remote PC connection; support involves clearly communicating technical solutions in a user-friendly, professional manner and includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Works evening and weekends as assigned. Performs other duties as assigned.

Required Knowledge, Skills & Abilities

Demonstrated problem-solving ability; ability to accurately access customer needs; excellent written and verbal communication skills; excellent customer service skills and the ability to communicate in a user-friendly manner; strong documentation skills with keen attention to detail; experience with desktop operating systems; knowledge of common software, hardware, and peripheral equipment. Minimum high school education or equivalent required, two years of college level IT coursework preferred; work experience with end-user relations in IT preferred; IT industry recognized certifications preferred. Possession of a valid Ohio Driver’s license (work may involve traveling between ASCPL libraries) or the ability to obtain one is required.    

Application Deadline

OPEN UNTIL FILLED

For consideration, applicants must either submit a resume including salary history and a cover letter indicating previous applicable experience and training or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or should be mailed to:

Human Resources
Akron-Summit County Public Library
60 South High Street
Akron, OH 44326-0001

 

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.

Job Listings Hotline: 330-643-9105 | TTY:330-643-9005