COVID-19: Planning for Our Return to Service: Book Drops are now open, Outside Pick-Up Service to launch June 29;
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    OUTSIDE
    PICK-UP SERVICE

    Available by appointment at all locations beginning June 29.

    Free Streaming Music Hoopla
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    MIND, BODY & SOLE:
    IMAGINE YOUR STORY!

    Our Mind, Body & Sole summer reading program begins June 8 – August 1, 2020. Register and enjoy making reading and exercise a part of your day!

    MBS 2020
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    DOG DAYS
    OF SUMMER

    Choose from a variety of titles to entertain yourself during the Dog Days of Summer!

    Dog Day's of Summer
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    MAKE AMAZING
    DISCOVERIES

    Search billions of records and explore your family's story.

    Make Amazing Discoveries with Ancestry
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    KIDS MODE ON
    HOOPLA

    Digital movies, TV shows, music, audiobooks, eBooks, and comics – brought together in one family-friendly place

    Make Amazing Discoveries with Ancestry

NEW & NOTABLE

Browse bestsellers, movies, music and other titles just added to the library catalog! Formerly known as “Featured Item Lists”.

New & Notable

OPR graphic

DIGITAL MEDIA

Borrow free TV shows, movies, ebooks, audiobooks, comics, and music with your ASCPL library card.

Digital Media

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COVID-19 Information

For the latest information about the Coronavirus (COVID-19), the Library recommends these reliable online resources:
Summit County Public Health
Ohio Department of Health
US Center for Disease Control
World Health Organization
Coronovirus Research Database
US Government Response to COVID-19

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Outside Pick-Up Service Hours


main library

Main Library

60 South High Street, Akron, Ohio 44326
330.643.9000

Outside Pick-Up Service Hours
Main Library (High Street Only):

  • Monday - Thursday: 11 am - 7 pm
  • Friday: 11 am - 5 pm
  • Saturday: Closed
  • Sunday: Closed

Visit the Main Library Page

Systems Support Technician

Date: August 26, 2019
Location:
Main Library - Information Technology Department
Hours: Full-Time (37.5 hours), including evening and weekend hours
Salary: Grade 9, $17.46/hour - Non-Exempt

Responsibilities:

Responsibilities include supporting the Library’s end-users in diagnosing & resolving simple hardware and software issues involving internet connectivity, email, phones, printers, copiers, Office Suite, library software, and more; delivers service and support including, but not limited to, resolving username and password problems, uninstalling and reinstalling software applications, verifying proper hardware and software set up, power cycling equipment, and troubleshooting email issues for end-users by phone and via remote PC connection; support involves clearly communicating technical solutions in a user-friendly, professional manner and includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Works evening and weekends as assigned. Performs other duties as assigned.

Required Knowledge, Skills & Abilities

Demonstrated problem-solving ability; ability to accurately access customer needs; excellent written and verbal communication skills; excellent customer service skills and the ability to communicate in a user-friendly manner; strong documentation skills with keen attention to detail; experience with desktop operating systems; knowledge of common software, hardware, and peripheral equipment. Minimum high school education or equivalent required, two years of college level IT coursework preferred; work experience with end-user relations in IT preferred; IT industry recognized certifications preferred. Possession of a valid Ohio Driver’s license (work may involve traveling between ASCPL libraries) or the ability to obtain one is required.    

Application Deadline

OPEN UNTIL FILLED

For consideration, applicants must either submit a resume including salary history and a cover letter indicating previous applicable experience and training or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or should be mailed to:

Human Resources
Akron-Summit County Public Library
60 South High Street
Akron, OH 44326-0001

 

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.

Job Listings Hotline: 330-643-9105 | TTY:330-643-9005