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Systems Support Administrator

Date: November 2, 2022
Location:
  Main Library, Information Technology
Hours: Full-Time (37.5 hours/week), including evening and weekend hours, not job-share eligible
Salary: Grade 17, $61.074.00, exempt

About the Library

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset.  We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

Duties & Responsibilities:

The ASCPL is hiring a Systems Support Administrator to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life. Duties include:

  • Performing Active Directory and Microsoft 365 account administration as backup to the Server Administrator, including creating, maintaining, and managing user accounts, mailboxes, and distribution lists.
  • Managing external vendors in support of the Library’s servers and software.
  • Evaluating, making recommendations for, and purchasing computer hardware and software.
  • Providing system and computer technical assistance and training to employees with emphasis on Microsoft 365.
  • Suggesting and testing future strategies for Office 365 products and services.
  • Managing Microsoft Defender 365 with the responsibility of securing the Library’s email filter and client computers.
  • Supporting the operation of Microsoft Teams and other related services, such as OneNote and OneDrive.
  • Deploying and configuring images and software with Microsoft Deployment Tools.
  • Supporting Microsoft Office and other Tier 1, 2, and 3 Help Desk calls as the need arises for Library staff and customers.
  • Diagnosing issues and repairing computer equipment, including any applicable software in relation to these devices.
  • Developing and maintaining Automation Policy and Procedures for Information Technology and Library staff.
  • In collaboration with the Director, Technology, overseeing the work of System Support Technicians and System Support Specialists and functioning as the next-level escalation Tier for help desk support.
  • Providing direction for the Tier 1 and 2 technical support staff and coordinating the daily help desk issues for resolution.

Required Knowledge, Skills & Abilities

Required:  Associate’s degree in Computer Science or a related field.  CompTIA Security+ or Network+ or equivalent certification.  Knowledge of desktop operating systems including Windows OS, Linux, Mac OS, Mobile OS, and Server OS.  Knowledge of relevant software applications computer hardware, and peripheral equipment.  Knowledge of diagnostic utilities.  Knowledge of Microsoft Office 365, PowerShell, and Active Directory Domain Services.  Skill in customer service.  Ability to troubleshoot information technology problems.  A valid driver's license, automobile insurance, and reliable personal transportation.  Criminal background and education verification checks.

Preferred:  Bachelor’s degree.  Relevant Microsoft certification.  5 to 7 or more years of relevant experience.

Application Deadline

Open until filled (preference given to candidates who apply within the first two weeks)

For consideration, applicants must either submit a resume or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or should be mailed to:

Human Resources
Akron-Summit County Public Library
60 South High Street
Akron, OH 44326-0001


THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.

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